My96 Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User") and my96 ("we", "Platform"). Continued use of my96 services following any amendment to these terms constitutes your acceptance of those changes.

If you disagree with any part of these terms, you are required to stop using our platform immediately. We are not liable for any losses arising from your continued use without reading or understanding these terms.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy my96, all of which together constitute the entire agreement between you and my96.

2 Eligibility & Account Registration

To register for and use my96 services, you must meet all of the following eligibility requirements at all times:

• Aged 18 years and above at the time of registration and on an ongoing basis
• Not residing in a jurisdiction where the use of online entertainment platforms is prohibited
• Not currently on any self-exclusion list enforced by any regulatory body
• Have full legal capacity to enter into a valid and binding agreement
• Registering an account on your own behalf and not on behalf of another person

During registration, you are required to provide truthful, accurate, and complete information. my96 reserves the right to request identity verification (KYC) documents at any time to ensure compliance. Failure to provide the required documents may result in account restrictions or closure.

3 Account Security & User Responsibilities

You are fully responsible for keeping your account login details secure, including your username and password. Below are important guidelines on my96 account security:

• Never share your account password with anyone, including family members or friends
• Use a strong password — a combination of uppercase letters, lowercase letters, numbers and symbols
• Enable two-factor authentication (2FA) for an extra layer of protection we provide
• Log out of your account after every session, especially on shared devices
• Notify the my96 support team immediately if you suspect your account has been accessed without authorisation

My96 shall not be liable for any loss arising from your failure to safeguard your account credentials. However, upon receiving a valid report of unauthorized access, we will take immediate action to protect your account.

4 Deposits & Fund Withdrawals

My96 supports a wide range of popular payment methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, Boost, and many other options. All transactions are processed in Malaysian Ringgit (MYR).

Regarding Deposits:

• The minimum deposit amount is as stated on the deposit page when you are logged in
• Deposits are typically processed and credited to your account within minutes
• You may only deposit funds from a payment method registered in your own name
• My96 reserves the right to request verification of the source of funds where required.

Regarding Withdrawals:

• Withdrawals are processed via the original payment method used for the deposit, subject to certain conditions
• Withdrawals will be processed within the timeframe stated on the withdrawal page — typically within 10 minutes to 24 hours
• Identity verification (KYC) may be required before the first withdrawal or withdrawals exceeding a certain limit are approved
• My96 reserves the right to delay or reject withdrawals suspected to be linked to fraud or a breach of terms.

5 Bonuses, Promotions & Special Offers

My96 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus and promotion is subject to specific terms stated on the relevant promotions page.

General conditions applicable to all my96 bonuses and promotions:

• Each bonus may only be claimed once per account, unless stated otherwise
• Wagering requirements (rollover) must be met before any wins from bonuses can be withdrawn
• Bonuses cannot be transferred between accounts or converted directly into cash
• My96 reserves the right to void bonuses and associated wins if there is evidence of abuse or fraud.
• Any attempt to exploit promotions through unauthorised means will result in bonus cancellation and possible account closure
• Maximum wagering limits while playing with bonus funds may apply — please check the relevant promotion terms

6 Game Rules & Integrity

All games on the my96 platform are operated fairly using a Random Number Generator (RNG) independently certified by a third party. We are committed to upholding the integrity of every game at all times.

• The outcome of all games is final and cannot be disputed solely on the grounds of perceived unfairness
• Any technical issues that occur during gameplay will be resolved based on my96 system records, which are deemed final
• The use of automation software, bots, or any tools intended to exploit the platform is strictly prohibited
• Collusion between players to exploit games is a serious violation and may result in account closure and forfeiture of wins
• My96 reserves the right to void bets and wins suspected to have been obtained through software bug exploitation or technical interference.

If you discover any bugs or vulnerabilities in a game, you are required to report them to our support team immediately without exploiting them. Honest reporting is appreciated and may be rewarded.

7 Prohibited User Conduct

The following is a list of strictly prohibited conduct on the my96 platform. Violations of any of the items below may result in a warning, temporary suspension or permanent account closure:

• Registering more than one account or holding multiple accounts
• Using false personal information or another person's identity during registration
• Using a payment method that does not belong to you or without the owner's consent
• Uploading or sharing content that is offensive, obscene, defamatory or unlawful
• Using the my96 platform for any money laundering or illegal financing activities
• Attempting to hack, disrupt or damage my96 systems and infrastructure
• Spreading false or misleading information about my96 to other users
• Using abusive, threatening or harassing language towards customer support staff or other users

8 Intellectual Property

All content on the my96 platform — including but not limited to logos, trademarks, designs, text, graphics, images, software code, user interfaces, and software — is the exclusive property of my96 or our respective licensors.

You are granted a limited, non-exclusive and non-transferable licence to access and use the my96 platform for personal and non-commercial purposes only. This licence does not grant you any right to:

• Copying, reproducing, or distributing any platform content without written permission
• Modifying or creating derivative works from my96 content
• Using the my96 name, logo, or trademarks for any commercial purpose
• Decompiling the source code or reverse engineering my96 software

9 Liability Limits & Disclaimer

The my96 platform is provided "as is" without any express or implied warranties. While we make every effort to ensure the platform operates smoothly at all times, we cannot guarantee that the service will be free from interruptions or errors.

My96 is not responsible for:

• Financial losses arising from game outcomes or betting decisions
• Service disruptions due to maintenance, technical issues or circumstances beyond our control
• Indirect, consequential or punitive losses even if we have been informed of the possibility of such losses
• Losses resulting from unauthorised access to your account due to your own negligence
• Third-party content or services that may be accessible through our platform

My96's maximum liability to you under any circumstances shall not exceed the total amount you have deposited in the 30 days prior to the relevant claim.

10 Account Closure & Suspension

My96 reserves the right to suspend, restrict, or close your account at any time without prior notice where there is reasonable cause, including:

• Violation of any terms in this document
• Suspected fraud, money laundering, or illegal activity
• Providing false information during registration or the KYC process
• Requests from authorities or regulatory bodies
• Account inactivity exceeding the designated period

You also have the right to close your account at any time by contacting our customer support team. Any valid remaining balance in your account at the time of closure will be processed for withdrawal once all required checks are completed.

11 Amendment of Terms and Conditions

My96 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being published on the platform.

We will endeavour to notify users of significant amendments via:

• Notices displayed prominently on the platform homepage
• In-app notifications on the my96 mobile app
• Updates are reflected on the "Updated" date shown at the top of this document

Continued use of the my96 platform after any amendments are published constitutes your acceptance of the updated terms. You are advised to review this page periodically to stay informed of the current terms in effect.

12 Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Should any dispute arise between you and my96, we encourage you to contact our customer support team first to seek a mutually satisfactory resolution.

The my96 dispute resolution process is as follows:

• Step 1: Contact my96 customer support via live chat and describe your issue in detail
• Step 2: Our team will investigate and respond within 3–5 business days
• Step 3: If you are unsatisfied with the outcome, the case may be escalated to my96 management
• Step 4: As a last resort, both parties agree to resolve the dispute through binding arbitration