Your privacy is our priority. This document clearly explains how my96 collects, uses, stores, and protects your personal information at all times.
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This Privacy Policy ("Policy") describes my96's practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform at my96.org, Android and iOS mobile apps, and all related services.
We are committed to protecting your privacy and complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. Please read this policy carefully — it helps you understand your rights and how we manage your data.
Key Summary: my96 does not sell, rent, or trade your personal information to any third party for marketing purposes without your consent. Your data is used solely to improve your experience on our platform.
My96 takes our responsibility to every user's privacy seriously. This Privacy Policy applies to all information we collect through the my96 platform, including during the registration process, daily platform use, financial transactions, and any interaction you have with our support team.
This Policy does not apply to third-party websites or services that may be accessible via links on our platform. We encourage you to read their respective privacy policies before providing any personal information to third parties.
By using the my96 platform, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
My96 collects several categories of information depending on how you interact with our platform. Below is a summary of the types of data we collect and their purposes:
| Data Categories | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, customer support, and notifications |
| Financial Information | Bank details, deposit and withdrawal transaction records | Payment processing and fraud prevention |
| Usage Data | Gaming history, bets, login activity, platform activity | Service enhancement and responsible gaming |
| Technical Data | IP address, device type, operating system, web browser | Account security and suspicious activity detection |
| Cookie Data | Language preferences, login sessions, analytics data | Enhanced user experience and platform analytics |
We only collect information that is strictly necessary for the stated purposes. You may choose not to provide certain information, but this may limit your access to some platform features.
My96 uses collected information solely for legitimate and clearly stated purposes. The following are the primary purposes for which your data is used:
my96 no use your data to make automated decisions that negatively affect you without human review. Every important decision is made under the oversight of our team.
My96 does not sell or rent your personal information to third parties. However, there are specific situations where we may need to share your information with other parties, namely:
All third parties with whom we share data are bound by strict confidentiality agreements and are required to protect your information to the same standard as we do.
If your data needs to be transferred across national borders for processing purposes, we ensure that protection equivalent to Malaysian standards is fully upheld at all times.
My96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect platform functionality, but you can still access it with limited features.
My96 stores your personal information on secure servers using multiple layers of technical and organisational protection. The key security measures we implement include:
Retention Period: We retain your personal data for as long as your account is active, plus the period required by Malaysian law (typically 7 years for financial records). After this period, data will be securely deleted or anonymised.
While no system is 100% secure, my96 continuously invests in the latest security infrastructure to protect your data from current and future threats.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by my96:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You may withdraw consent to data processing at any time without affecting the validity of prior processing.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may object to the processing of your data for specific purposes, including direct marketing.
To exercise any of the above rights, contact our privacy team via live chat on the platform or email us at [email protected]. We will respond to your request within 14 business days.
The my96 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal information from children under the age of 18.
If we determine that a child's personal information has been collected without proper age verification, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered an account on our platform are advised to contact us immediately.
The my96 platform may contain references to third-party services or content. This Privacy Policy applies solely to the my96 platform and does not cover the privacy practices of any third party.
My96 is not responsible for the privacy practices or content of any third-party websites or services. We encourage you to review the privacy policy of each platform before providing any personal information.
My96 reserves the right to update or amend this Privacy Policy from time to time in accordance with changes in law, technology, or our business practices. You will be notified of any significant amendments through:
We encourage you to review this page periodically. Continued use of the my96 platform after any amendments are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact us through the following channels:
The my96 Privacy Team operates Monday to Sunday, 9 AM to 9 PM. Requests received outside these hours will be addressed on the next working day. We are committed to responding to all privacy inquiries within 14 working days.
We don't just comply with the law — we go beyond the minimum requirements to ensure your data is truly protected.
All data transmitted between your device and my96 servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
The my96 privacy policy is designed in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a local user are protected.
We never sell, rent, or trade your personal information to advertisers or data brokers. Your data belongs to you, not to our business.
The my96 identity verification process is conducted through a secure, encrypted system. Your documents are handled with care and are not retained longer than necessary.
The my96 security system operates around the clock to detect and prevent any unauthorized access attempts or suspicious activity targeting your account.
Through your my96 account settings, you can manage your privacy preferences, manage notifications, and request a review or deletion of your data at any time.