At my96, healthy entertainment starts with self-awareness. We provide control tools, guidance, and support so your gaming experience stays enjoyable, in control, and free from disruption to your daily life.
Responsible gaming means enjoying online gambling as a form of entertainment — not as a way to earn income, escape problems, or chase losses. At my96, we believe every player deserves a fun and safe experience without having to sacrifice their own well-being or that of their family.
Healthy gaming starts with the right mindset. You enter the platform with clear limits in mind — time limits, spending limits, and emotional limits. When all three are kept in check, gaming remains a relaxing and enjoyable activity. When it starts to feel like a necessity or a burden, that's the time to pause and reassess.
My96 provides a range of tools and resources to help you stay within this safe zone. We are not just a gaming platform — we also act as a caring partner invested in the long-term well-being of every player.
Remember: Wins are not guaranteed in any game of chance. Every ringgit you put into a game should be treated as the cost of entertainment, just like buying a movie ticket or dining out.
Most gambling-related problems do not arise overnight. They develop gradually, and those involved often do not notice until the situation becomes more serious. Here are some warning signs to watch for in yourself or a loved one:
If you recognise two or more of the signs above in yourself, we encourage you to use the self-control tools available on the my96 platform or speak confidentially with our support team.
Chasing losses is one of the most dangerous habits in gambling. Every gaming session should be treated as a standalone session — yesterday's losses do not need to be "recovered" today.
My96 provides a complete and easy-to-use set of self-control tools accessible directly from your account settings. These tools are designed to help you maintain full control over your gaming activity at all times.
Set daily, weekly, or monthly deposit limits. Once the limit is reached, the system will automatically block any additional deposits until the period resets.
Limit the duration of your gaming sessions. The platform will remind you when your time limit is approaching, and automatically log you out once the limit is reached.
Set the maximum loss amount you are willing to absorb for a given period. Once the loss limit is reached, access to games will be blocked automatically.
Take a short break ranging from 24 hours to 30 days. During the break period, you will not be able to log in or perform any transactions on the platform.
Option to fully exclude yourself from the platform for 6 months, 1 year, 3 years, or permanently. This is the ultimate step for self-protection.
View your full history of deposits, withdrawals, wins, and losses. Full transparency helps you make smarter decisions.
All control limits you set take effect immediately. Changes to loosen limits will only take effect after a 7-day cooling-off period to ensure your decision is considered and not based on your current emotional state.
Answer the following questions honestly. If you answer "yes" to three or more questions, we encourage you to speak with the my96 support team or consult a counselling professional.
Have you ever spent more money on gambling than you originally planned?
Have you ever returned another day to try to recover money you had lost?
Have you ever gambled with money meant for bills, rent, or family needs?
Does gambling make you feel stressed, guilty, or like you want to stop but can't?
Have family members or friends ever expressed concern about your gambling habits?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you feel more excited or "alive" while gambling compared to other activities in your life?
Have you ever hidden your gambling activities from people close to you?
This self-assessment is an initial guide only and is not a clinical diagnosis. If you have concerns, please contact the my96 support team via live chat for a confidential discussion with no judgment.
My96 takes responsibility for protecting those who are more vulnerable to the risks of problem gambling. Our policy is clear and fully enforced:
All self-exclusion requests are processed within 24 hours and apply across all my96 products and services. No exceptions or grace periods.
Here are some quick tips to help you maintain a positive and controlled gaming experience at all times:
We are more than just a gaming platform. We are a caring and responsible partner committed to the well-being of every one of our users.
The my96 system actively monitors risky gameplay patterns and will contact players with suggestions for control tools before issues become serious.
The my96 support team is ready to help at any time — whether you need technical assistance, self-control guidance, or simply someone to talk to.
Unlike some platforms that require a lengthy process, all protection limits on my96 take effect immediately once you activate them.
A full activity report is available in your account — including all transactions, wins, and losses — so you always know where you stand financially.
Family members concerned about a loved one are welcome to contact the my96 team for guidance, information, and support in handling this sensitive situation.
My96's responsible gaming policy is designed in line with the best practices of the online gambling industry, ensuring you are protected to globally recognised standards.